ETHEN ROHRE
FAQ – everything you need to know
Here you will find our FAQ topics at a glance.
Contact
HOW CAN I GET IN CONTACT WITH YOU?
We are looking forward to a discussion with you! Contact
Offer
WHICH PRODUCT TYPES ARE PRODUCED AT ETHEN?
Capillary and precision tubes as well as sleeves.
FOR WHICH TRADES ARE ETHEN TUBES ESPECIALLY SUITABLE?
ETHEN is at home in many sectors. Learn more on some of the sectors, in which we have already gathered great experience
WHICH DIAMETERS CAN BE PRODUCED?
WHICH WALL THICKNESSES CAN BE PRODUCED?
WHICH TOLERANCES CAN BE PRODUCED?
The ETHEN tolerance standard is outside diameter +/- 0.05 and wall thickness +/- 10%, tolerances according to DIN EN ISO 1127 D4/T4 are guaranteed, smaller tolerances on request.
WHICH LENGTHS CAN BE PRODUCED?
Order
IS THERE A MINIMUM QUANTITY?
No.
HOW HIGH IS THE MINIMUM ORDER VALUE?
850 €
WHAT IS THE MINIMUM QUANTITY AT PURCHASING SLEEVES?
In case of a new production run, the minimum quantity is 500 pieces. Shorter order quantities apply to sleeves that we keep in stock.
ARE THERE FIXED PRICES AND WHERE DO I FIND THEM?
At ETHEN all offers are created individually, based on the dimensions, quantities and material required in connection with the tolerances needed. You are welcome to register with us!
HOW IS THE PRICE DEVELOPMENT STRUCTURED AT BIGGER ORDER QUANTITIES?
We will be pleased to submit our graduated prices to you.
HOW ARE THE DELIVERY TIMES FOR TUBES THAT ARE IN STOCK?
The delivery time is one week from placement of order.
Production time
HOW ARE THE DELIVERY DATES IN CASE OF PRODUCTION?
At ETHEN ROHRE we manufacture your capillary and precision tubes in campaigns for titanium, stainless steel or nickel alloys. Tubes of one material are manufactured in previously fixed time intervals. For you as a customer of ETHEN ROHRE this generates shorter delivery times and allows exact advance planning. It secures you easy provision, just-in-time or with small own warehouse capacities.
- Advantage 1: You can determine your production date
- Advantage 2: You preserve your liquidity by reduction of inventories
- Advantage 3: You profit from shorter delivery times
The ideal basis is a supply agreement guaranteeing you defined quotas. With that you secure yourself production capacities at fixed points in time and you can be sure that you will receive your tube supply quota at calculable delivery dates and conditions, in order to guarantee interruption-free production. You can book corresponding production slots for our material campaigns titanium, stainless steel or nickel, which alternate in intervals of 9–10 weeks.
The idea behind campaign production for capillary and precision tubes is the combination of maximum quality and maximum flexibility. Test mechanisms, machine tolerances, specialized processes and procedures to a great extent depend on the characteristics of the materials currently processed. During the corresponding campaign they remain constant and thus prevent that adjustments lead to initial difficulties in production or variations in quality. At the same time, campaigns taking place in continuous intervals nevertheless guarantee short delivery times. “This way we try to combine the best from two worlds and feel assured by the positive feedback and increase in the number of our contract customers”, summarizes Tobias Kirch, managing director of ETHEN ROHRE.
Of course you can also secure your production slot without a supply agreement. Don’t hesitate and ask when your material campaign for capillary and precision tubes is going to start. Contact us, if you have any questions on campaign planning or you are interested in the conclusion of a supply agreement.
HOW CAN I FIND OUT, WHETHER THE TUBES I AM LOOKING FOR ARE IN STOCK?
You can do this easily by looking at our stock list online. Here you find all available tubes. The list is updated every Friday.
Delivery
CAN I COLLECT MY ARTICLES? WHAT ARE THE COLLECTION TIMES?
Collection is possible Monday to Thursday between 12:30 p.m. – 04:30 p.m and on Friday between 12:30 p.m. – 14:30 p.m.
IS IT POSSIBLE TO DELIVER TUBES COILED UP TO A RING?
No, unfortunately this is not possible.
Certificates
IS IT POSSIBLE TO GET CERTIFICATES/ACCEPTANCE TEST CERTIFICATES?
We have high quality standards. Your capillary and precision tubes are therefore certified according to all quality standards. In addition, we are also certified several times by ETHEN ROHRE as a company:
- certified according to TÜV-Cert DGR 2014/68/EU
- certified according to DIN EN ISO 9001:2008
- certificate KTA 3201.1 of the TÜV-Rhineland
- AEO (Authorised Economic Operators) certification
- tubes on request according to DIN EN 10204:2004
- acceptance test certificate 3.1 (30 €)
- acceptance test certificate 3.2 (T&M Basis)
- acceptance test certificate 2.2 (30 €)
- access to external test laboratories
- ETHEN ROHRE quality assurance agreement
- Supplier’s decleration (30 €)
DO YOU ALSO OFFER ADDITIONAL SERVICES EXCEEDING PURE PRODUCTION?
Besides production ETHEN offers various services in the area of processing.
The tube experts of ETHEN ROHRE provide competent advice based on the experience gathered in over five decades in the production of capillary tubes, in order to define the ideal combination of measurements and materials for your application.
While your production order is being processed, you are provided a personal contact to clarify, arrange and implement all important issues with you in a committed and competent manner. If questions emerge or subsequent requirements come up, he/she will be there for you and will meet your wishes quickly and straightforwardly as far as possible.
Of course you can also contact us directly. We will be pleased to advise you!
